Since COVID-19, we've seen a significant drop in receptionist roles, as many businesses have turned to iPads, automated systems and virtual receptionists. While these technologies have their place, there's something truly special about being greeted by a friendly, smiling face. Receptionists add so much to your business, and it's time to bring them back.

The Joy of a Warm Welcome

Imagine walking into a business and being welcomed by a cheerful receptionist. That first interaction sets the tone for the entire visit. A receptionist’s smile and warm greeting can make clients, customers and partners feel valued and welcome. It's a level of personal interaction that no screen can replicate.

The Office Superstar

Receptionists are the unsung heroes of the office. They’re the first point of contact, providing essential support and information. They manage calls, schedule meetings, handle deliveries and keep things running smoothly. Their presence enhances the efficiency and professionalism of a business, acting as the glue that holds everything together.

The Personal Touch

From my personal experience visiting clients, I miss the chance to chat with receptionists. These interactions often provide unique insights into the business. Receptionists know the company’s history, culture and daily operations. Their stories and insights offer valuable context and create a more human connection with the business.

Boosting Morale and Productivity

Having a receptionist positively impacts employee morale and productivity. They take on tasks that would otherwise distract other staff members, allowing everyone else to focus on their primary responsibilities. Knowing there's a reliable person to handle front-desk duties provides a sense of security and order within the office.

Enhancing Customer Experience

In an era where customer experience is paramount, having a receptionist significantly enhances how clients perceive your business. Automated systems can feel impersonal and frustrating, especially when someone is in a hurry or has a complex issue. A receptionist can quickly and efficiently direct visitors to the right person or department, ensuring their needs are met promptly.

A Return to Human Connection

As we move forward in a post-pandemic world, it's crucial to remember the importance of human connection. While technology offers convenience, it can never fully replace the warmth and effectiveness of personal interaction. Bringing back the receptionist can signal a return to these values, showing that your business prioritises personal connections and high-quality service.

Receptionists add immense value to any business. They provide a welcoming presence, enhance office efficiency, boost employee morale, and improve customer experiences. As we continue to navigate the changing landscape of work, it’s time to recognise and reinstate the pivotal role of receptionists. Their contribution goes far beyond what any piece of technology can offer, bringing a human touch that is both irreplaceable and invaluable.

Let's bring back the receptionist and remind ourselves of the power of a warm welcome and a friendly face.

If you're looking to fill a receptionist role or any other position within your business, People Focused Recruitment is here to help. We specialise in finding the perfect candidates who bring not just skills but also a personal touch to their roles. Contact us today to discuss your recruitment needs and discover how we can support your business in creating a welcoming and efficient environment.