CONTACT CENTRE & CUSTOMER SUPPORT RECRUITMENT
What we do
Contact Centre & Customer Support Recruitment
Finding Exceptional Talent for Your Team
At PFR Recruitment, we understand the crucial role call centre and customer service staff play in delivering exceptional customer experiences. Whether you need representatives for inbound customer support or outbound sales campaigns, we have the expertise to find the right talent for your call centre operations.
Typical Roles We Recruit For
Customer Service Representatives
Handling inquiries, resolving issues, and providing support to customers via phone, email, or chat.
Call Centre Agents
Managing inbound and outbound calls, addressing customer queries, and promoting products or services.
Team Leaders/Supervisors
Overseeing call centre operations, managing staff performance, and ensuring service level agreements are met.
Sales Representatives
Conducting outbound sales calls, pitching products or services, and achieving sales targets.
The process
Our Recruitment Solutions
With experience working with some of the largest call centres in the UK, we understand the unique skills and attributes required for success in both inbound and outbound campaigns. Whether you need temporary cover during peak periods or permanent additions to your team, we offer flexible recruitment solutions tailored to your specific requirements. Our extensive network and thorough screening process ensure that we find the best candidates who are a perfect fit for your call centre environment.
Why Choose PFR Recruitment for Call Centre & Customer Support Staffing?
Industry Expertise
With over 22 years of experience, we have a deep understanding of the administrative and secretarial sector.
Specialised Knowledge
We know the differences in skills required for staff working on inbound campaigns versus outbound campaigns and can match candidates accordingly.
Large Network
Our extensive network allows us to connect you with top talent quickly and efficiently, saving you time and resources.
Quality Candidates
We rigorously screen all candidates to ensure they possess the necessary skills, experience, and personality traits to excel in your call centre environment.
We can help you
Partner with Us
Let PFR Recruitment take the hassle out of hiring call centre and customer service staff, so you can focus on delivering exceptional customer experiences. Contact us today to discuss your staffing needs and discover how we can help you build a high-performing team.
Find the right call centre and customer service talent for your operations with PFR Recruitment's specialised staffing solutions.
